Shipping

We ship worldwide from our fulfilment partners.

Orders are prepared and handed to the carrier within 1–3 business days (Monday to Friday, excluding public holidays). Orders placed at the weekend or on a holiday start on the next business day. You will receive a confirmation email when your order is placed and a tracking link when it is dispatched.

These are typical estimates after dispatch, not guarantees:

• United States: 5–10 business days
• Canada: 5–12 business days
• United Kingdom and European Union: 3–7 business days
• Australia and New Zealand: 7–15 business days
• Rest of the world: 5–15 business days

Deliveries can take longer during peak seasons, public holidays, customs inspections or severe weather.

Free shipping worldwide on every order — no minimum spend. Whatever the destination and however small the order, the shipping cost shown at checkout is always $0.

Every parcel is sent with tracking. The link arrives by email as soon as the parcel is dispatched; tracking often takes 2–5 business days to show its first scan. If your order contains items from different warehouses, they may arrive in separate parcels on different days — each one has its own tracking number.

Orders shipped internationally may be subject to import duties, taxes or customs handling fees charged by your country when the parcel arrives. These charges are your responsibility and are not included in the price or shipping cost. We cannot predict the amount and cannot pay it on your behalf. If you refuse a parcel because of customs charges, the return shipping cost may be deducted from any refund.

If the tracking has not moved for 10 business days, or the estimate above has passed by more than 10 days, contact us with your order number. We will open a case with the carrier and, if the parcel is confirmed lost, send a replacement or refund you.

Please check your address carefully before paying. We can change an address only before dispatch. If a parcel is returned to us because the address was wrong or incomplete, we can reship it once you cover the new shipping cost.

Anything unclear about delivery? Write to [email protected] or use our contact page.